Shipping policy

Delivery

i. With the exception of where goods are collected from the Company’s premises, it is the responsibility of the company to ensure delivery of goods to the customer safely and in working order.

ii. After taking into account any delivery requests the Customer has made, the Company shall endeavour to deliver by the method which the Company in its absolute discretion considers to be the most practical considering costs, security and the required date of delivery.

iii. The Customer shall examine any consignment for external damage and note any claim for short delivery and/or apparent external packaging damage on the Carrier’s delivery schedule/ paperwork at the time of the delivery. Should the Carrier fail to allow the customer to make such a note, if the delivery appears to be damaged, it should be rejected and a request made to the Carrier to return the consignment to the Company.

iv. The Customer will examine the contents of any delivery and shall make or confirm claims for damage to the Company within fourteen working days from the date of delivery. Compliance with this requirement shall be a condition precedent to any claim to short delivery and/or damaged components.

v. Time of delivery shall not be the essence of the contract unless expressly so stipulated. The Company undertakes to use its best endeavours to despatch the goods on a promised delivery date but does not guarantee to do so. If delivery is delayed by strikes, lockouts, fire, accidents, defective materials, delays in receipt of raw materials or bought in goods or components, or any other cause beyond reasonable control of the Company a reasonable extension of time for delivery shall be granted and the Customer shall pay such reasonable extra charges as shall have been occasioned by the delay.

vi. Where the goods are not delivered to the Customer by the Company’s Carrier, but to an independent carrier chosen by the Customer and sent to the Company for the purpose of collecting their consignment, delivery to the Customer’s carrier shall be delivery to the Customer.